Refund policy

Because all our items are custom-printed specifically for you upon order, we do not accept general returns, exchanges, or refunds for change of mind, incorrect sizes, or color variations. 

However, your satisfaction is important to us. Please review our policy below regarding damages, issues, and exceptions.

To start a return, you can contact us at support@raysdigital.store. Please note that returns will need to be sent to the address provided by our support team upon contacting us (please do not ship items back before receiving the correct return address)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at support@raysdigital.store. 

Damages and issues

Please inspect your order upon reception and contact us immediately within 7 days of delivery at support@raysdigital.store if the item is defective, damaged, or if you receive the wrong item (along with clear photos of the issue), so that we can evaluate it and arrange a replacement or refund for you.

Exceptions / non-returnable items
Custom & Print-on-Demand Items:
Because all our items are custom-printed specifically for you upon order, we do not accept returns or exchanges for change of mind, incorrect sizes, or color variations. Returns and refunds are only accepted if the item is defective, damaged upon arrival, or if you received the wrong item.

Unfortunately, we cannot accept returns on sale items or gift cards..

 

Refunds
Once your photo or proof of the damaged/defective item is inspected and approved, your refund will be automatically processed. The funds will be applied to your original payment method within 10 business days. If you haven't received a refund after 15 business days, please contact us at support@raysdigital.store.